Jobs at Swallow Hill Music
Summer Production Assistant
Reports to: Venues Director
Classification: Seasonal – Part-time hourly, with accrued sick time
Compensation: $18 – $20 per hour
Effective Date: May 31, 2023
Job Summary:
This seasonal position (May-Aug) reports directly to the Venues Director and includes onsite administrative and production duties for all Summer Concert performances at the Denver Botanic Gardens, Four Mile Historic Park, and other locations as requested. (See the full list of confirmed and required dates here.)
The Production Assistant supports the work of the Production and Event Coordinators and is responsible for ensuring Swallow Hill’s production meets the requirement of the host venue for the entire run of show from load in to load out. As directed by SH Coordinators or Directors, responsibilities may include onsite communication with performers, tour managers, and other touring team members, and may involve supporting the customer service team, assisting patrons, volunteers, and vendors.
Successful candidates are meticulous about presentation and details, meet deadlines consistently, have excellent customer service, and are able to prioritize and execute several different tasks that arise during a live music event, taking proactive responsibility to ensure exceptional public experience.
The candidate will be required to use their personal vehicle on occasion, requiring a reliable vehicle, clean driving record and valid driver’s license. Additionally, they must be capable and confident of
driving, parking, and backing up a 15 passenger and/or cargo van.
Roles and responsibilities are subject to change and re-evaluation.
Schedule of Dates:
See the full list of confirmed and required dates here.
Duties/Responsibilities:
● Conduct pre and post-show set up/clean up of the venue, green room, and dressing room.
● Communicate with vendors and volunteers on the day of the show.
● Ensure the safety and cleanliness of the venue.
● Provide additional production/artist/patron support, as needed.
Education and Experience:
● 3-5 years of experience in large-scale event planning and production assistance.
● Must be well versed in live music and event production, including but not limited to stage management, artist management, and volunteer management.
● Ability to work under pressure on concurrent projects with competing timelines.
● Strong self‐initiative, problem solving skills, time management, and attention to detail
● Excellent customer service skills and leadership, including quick decision making skills.
Physical Requirements:
● This position requires walking, stooping, bending, reaching, and standing for extended periods.
● Must be able to lift and carry items weighing up to 40 pounds.
● All events are outdoors, rain or shine.
● This position also requires hearing to accurately understand information at normal spoken word levels in a potentially loud environment and visual observation for reviewing, checking, preparing, and maintaining written and computer files.
● Manual dexterity to operate standard office, data entry, and other related facility and production equipment is required.
EEO Statement
Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
How to Apply
To apply for this position, please send a cover letter and resume with 3 references to the attention of Nancy May at: nancy@swallowhillmusic.org
Cafe/Bar Staff
Department: Retail
Reports to: Café Manager
Classification: Part-time, with sick time accrual
Compensation: $17.50/hr, 10-15 hours per week
About Swallow Hill:
Job Summary:
The Quinlan Café at Swallow Hill is a simple bar setup which provides a selection of non-alcoholic beverages, along with beer, wine and cocktails. Pre-packaged foods are also sold. This position is responsible for running the café/bar in the evenings, both for school and concerts. Shifts begin at 5 p.m. on weekdays, and 5-5:30 p.m. on weekends, and are approximately 4-5 hours in length.
Duties/Responsibilities:
- Welcomes customers and determines their interests and needs.
- Educates customers by presenting and explaining the drink menu; answering questions.
- Sells drinks and snacks by identifying options and desires.
- Prepares and sells mixed drinks by following prescribed recipes and preparation techniques.
- Operates with sufficient fiscal responsibility in relation to complimentary items and makes sure each inventory item that leaves the cafe is notated, whether it is via sale, comp, “shrink,” or other.
- Communicates cordially and effectively with volunteers and assigns tasks as needed.
- Generates revenue by communication with potential customers; defining new and expanded services and products.
- Maintains inventories by replenishing cooler and standup refrigerator supply; stocking cups; maintaining supplies, pastries, and cookies for bar.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; calling for repairs.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Improves quality results by studying, evaluating, and re-designing processes; suggesting and implementing changes; maintaining and improving the appearance of the bar.
- Updates job knowledge by participating in educational opportunities or TIPS training.
Required Skills/Abilities:
- Values diversity and contributes to an inclusive working and learning environment.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Google Suite.
- Proficient with Square.
Education and Experience:
- 1-3 years of experience in large-scale event planning and production management.
- Working knowledge of running a bar/café.
- Strong self‐initiative, problem solving skills, time management, and attention to detail
- Excellent customer service skills and leadership.
- Ability to obtain a Colorado TIPS certification.
- The candidate will be required to use their personal vehicle on occasion, requiring a reliable vehicle, clean driving record and valid driver’s license.
Physical Requirements:
- This position requires walking, stooping, bending, reaching, and standing for long periods of time.
- Must be able to lift and carry items weighing up to 50 pounds.
- This position also requires hearing to accurately understand information at normal spoken word levels in a potentially loud environment and visual observation for reviewing, checking, preparing, and maintaining written and computer files.
- Manual dexterity to operate standard office, data entry, and other related facility and production equipment is required.
EEO Statement
Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
To apply, please send cover letter and resume to david@swallowhillmusic.org, with Café Staff in the subject line. No phone calls, please.
Part-Time Customer Service Associate (candidate pool)
NOTE: We are not actively hiring for this position at the moment – this posting will be used to create a candidate pool for future opportunities.
Job Title: Customer Service Associate
Department: Customer Service
Reports to: Customer Service Director
Classification: Part-time 15-25 hours per week
Compensation: $17.50 Hourly
Job Summary:
Swallow Hill is a nationally-revered hub for concerts, classes, and community, and is a recipient of both the Mayor’s and the Governor’s Award for Excellence in the Arts, and an inductee of the Colorado Music Hall of Fame and Folk Alliance International’s Business Lifetime Achievement awards.
The Swallow Hill Music Customer Service Associate plays an integral role in the success of Swallow Hill Music programs by providing a positive patron experience. As the first person Swallow Hill patrons see when they walk in the door, the Customer Service Associate is a community and relationship builder representing Swallow Hill’s storied legacy. In this role you will build and refine strong interpersonal skills, gain an understanding of a high functioning non-profit through the lens of multiple departments, and be welcomed into a community rooted in creativity, belonging, and 44 years as a prominent Denver cultural institution.
Schedule:
The Customer Service Associates are the front line of Swallow Hill’s business and facility, and members of the team are present during all programming hours. A proposed schedule will be provided during the interview process. Evening and weekend availability is required.
Duties/Responsibilities:
- A strong desire to gain knowledge about Swallow Hill Music’s mission and programming.
- Interact with Swallow Hill Music patrons, instructors, volunteers, and staff by being present at the Front Desk, answering phone calls and responding to voicemails on the main phone number, responding to emails in the general email account, and meeting operational needs as requested.
- Process ticket purchases for onsite and offsite concerts, in person and over the phone.
- Advise new and existing students and process registrations for classes, workshops, and private lessons based on style preferences, experience, and student and teacher availability.
- Assist patrons with other purchases including memberships, merchandise, recording studio time, and gift certificates.
- Complete room and equipment setup for classes and concerts occurring during shifts or for the following day.
- Complete daily reporting and deliverables for school faculty for classes and lessons occurring the day following a closing shift.
- Assist House Manager and Concert Department with box office functions during onsite performance events.
Interact with, supervise, and train volunteers working with the customer service team as requested. - Perform closing duties and proper daily accounting when working closing shift.
- Complete other administrative duties as assigned, including but not limited to responding to online inquiries, contacting students to inform them of class or lesson cancellations, general building and room maintenance.
Required Skills/Abilities:
- Values diversity and contributes to an inclusive working and learning environment.
- Excellent problem solving skills and capacity to troubleshoot issues as they arise.
- Excellent interpersonal, sales and customer service skills.
- Exceptional attention to detail and organizational skills.
- Excellent time management skills with a proven ability to prioritize tasks and meet deadlines.
- Ability to work well independently and in a team environment.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Google Suite and Point of Sale Systems.
- Comfortable utilizing remote meeting & video conferencing technology such as Zoom and Google Meet.
Education and Experience:
- One to two years related experience required.
- Bilingual (Spanish) preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 40 pounds at times while moving heavy music gear.
EEO Statement
Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or programming.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
How to Apply
To apply for this position, please send a cover letter, resume, and 3 references to david@swallowhillmusic.org with “Customer Service Associate Application” in the subject line. Applications will be accepted until the position is filled.