Frequently Asked Questions
General
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When is the front desk open?
Where do I park?
If the lot is full and you need to find street parking, please be respectful of our neighbors and please be aware of posted signs for permit-only parking and other parking restrictions on surrounding streets.
Ride-sharing is encouraged, particularly on concert nights.
Have an ADA request?
I utilize a service dog. Can my service dog accompany me to programming?
What are your cafe hours? What does the cafe serve?
Can I bring my own refreshments?
Does Swallow Hill sell new or used instruments or accessories?
Does Swallow Hill tune or fix instruments?
Can I rent a practice room at Swallow Hill?
What volunteer opportunities are available?
Opportunities include, but are not limited to:
- Concert check in
- Band Merch check out
- Administrative Support
- Facilities Support
- Greeters
To inquire about current opportunities, please email volunteer@swallowhillmusic.org.
I'm interested in working at Swallow Hill - are you hiring?
Do you have any COVID policies?
Donations & Membership
Is Swallow Hill a nonprofit?
How do I become a Swallow Hill member?
How can I make a donation to Swallow Hill?
Can I donate my old instrument?
Can I donate sheet music, books, etc.?
Concerts
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Are your concerts for all ages?
Is seating general admission?
What is your refund/cancellation policy for concert tickets?
How do I buy tickets for The MOTH?
Swallow Hill Music is proud to host the MOTH StorySlam each month in Daniels Hall. The MOTH is not a Swallow Hill Music production. Members of The MOTH have early access to tickets with a code provided by The MOTH (not Swallow Hill Music). To become a MOTH member or to access your MOTH member code, please see The MOTH website.
The MOTH has a unique ticket sales process. For non-MOTH members, general admission tickets are made available in the concert’s section on Swallow Hill’s website the Friday before the monthly MOTH at 1:00pm MST. These tickets typically sell out the day they go on sale. Once these sell out, the only other opportunity to purchase tickets is at 6:00pm the night of The MOTH on the same ticket page. A very limited number of additional tickets go on sale at this time. Once these tickets are sold out, they are gone.
Swallow Hill Music cannot guarantee access or tickets to the MOTH, and with its popularity, it is recommended to purchase tickets in advance. Swallow Hill does not facilitate a ticket waitlist or ticket resales for The MOTH. Patrons should review The MOTH’s policies and Frequently Asked Questions, or contact The MOTH directly with further inquiries.
Can my child sit on my lap without buying a ticket?
Can I purchase group concert tickets?
Who do I contact if I would like to be a performing artist at Swallow Hill?
What are the tech specs for your concert venues?
Please see our Tech Specs document here.
Which hotels are located near Swallow Hill Music concert venues?
Classes
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Where are music lessons taught?
I have a question specifically for my teacher, how do I get in touch with them?
When can I sign up for group classes/when will new classes be posted? What is a 'session?'
New classes are typically posted 4-5 weeks before the start of each session, and additional workshops and 4-week classes are posted midway through each session.
What are the different kinds of group classes offered?
Core classes: These classes teach the basics of an instrument or voice in a linear progression through several levels of classes, starting from scratch. These classes are labeled ‘1-A’ through ‘4-B’ in our class registration system.
Specialty classes: These classes teach specific techniques or genres on your instrument or voice for a particular skill level. Different specialty classes are offered during every 8-week school session.
Ensembles: These are multi-instrument classes for intermediate to advanced students where students learn songs together in a group. Ensembles typically focus on a particular genre of music.
Workshops: These are short-term classes that meet only 1-3 times and typically cover an intro to specific topics or genres.
What level group class should I be in for my skill level?
How long have you been playing your instrument?
What is your musical background?
How comfortable are you reading music?
Can I (or my child) take a semi-private lesson with 1-2 other students?
I have a group of 3+ friends/family/children that want to take a class together at a time not offered - how can Swallow Hill help me?
Do you offer tuition assistance for students?
We do not offer talent-based scholarships.
What are your refund, credit, and transfer policies for group classes?
In the event that a class is cancelled by Swallow Hill Music, students can receive a full refund or a credit to their account for future programming.
Students may also receive a refund if they choose to drop their class before the start date.
Students may receive a partial, pro-rated credit or refund if they drop their class before the start of the 3rd class meeting.
If class has met 3 times and a student wishes to drop the class, the credit/refund option is no longer available.
Credits will remain on a student’s account for one year and can be used toward future classes, private lessons, and workshops.
Still have questions?