Jobs and Internships

Customer Service Associate

A Swallow Hill Music Customer Service Associate plays an integral role in communicating Swallow Hill Music programs by providing information and solving problems as they arise.

General Job Duties:

  • A strong desire to gain knowledge about Swallow Hill Music’s mission and programming
  • Concert ticket processing in-person and over the phone
  • Registration for classes, workshops, and private lessons based on style preferences, experience and student and teacher availability
  • Various other sales processing tasks including memberships, merchandise, recording studio time, and gift certificates
  • Setting up classroom needs at the start of each day when working opening shift
  • Performing closing duties and proper daily accounting when working closing shift
  • Other administrative duties as assigned during slower business periods (especially during weeks 3-6 of each school session) including online private lesson requests, contacting students to inform them of class or lesson cancellations, mail delivery, development tasks, among other duties as needed

Ideal Skill Set and Qualifications:

  • Problem solving skills and capacity to trouble shoot issues as they arise
  • A high level of customer service aptitude including significant in-person and phone communication skills
  • Exceptionally detail oriented and organized
  • Technological aptitude – this role requires extensive use of in-house database and software systems
  • Dependability through timeliness, productivity, attention to detail, ability to work without supervision, and a desire to learn
  • The ability to maintain a flexible schedule and ability to work at all Swallow Hill Music locations including Yale, Lowry and Highlands campuses

Misc. Information:

  • Pay assessment will take place between December and January of each year and will be based on the following attributes: hospitality, efficiency, competency, proactivity, seniority, and schedule flexibility
  • Variable compensation may be awarded periodically (typically once per year) based on the overall financial stability of the organization
  • $12.25 per hour not exceeding 28 hours per week (the role will start at around 15-20 hours/week)
  • Saturday and Sunday afternoon and weekday evening availability required (4-5 days per week)

Please email cover letter and resume to ashley@swallowhillmusic.org and include “Customer Service Position” in the subject line. Please no phone calls.

About Swallow Hill Music
Founded in 1979, Swallow Hill Music is a nonprofit community in Denver for musicians and music lovers. The organization brings people together through its school, outreach programming and concerts, and is a home for individuals and families who want to learn about, listen to and perform music. Each year Swallow Hill Music connects more than 138,000 people to diverse music traditions on stage and in the classroom.

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