Jobs and Internships

Customer Service Associate

Position Title: Customer Service Associate
Supervisor: Hired, trained and supervised by the Front Office Manager
Responsibilities: Providing excellent customer service by maintaining various front office responsibilities including group class and private lesson registration, ticket sales, membership sales and working outside events
Part time: $11/hour, around 15 hrs. per week. Schedule includes a variety of weekday, night and weekend shifts

Description:

  • Ensure a high level of customer service and dependability
  • Ability to speak Spanish a plus!
  • Work with students to find the right teacher and time for private lessons based on style preferences, experience and availability
  • A strong desire to gain knowledge about Swallow Hill Music’s mission, programs and instructors
  • Process concert ticket orders in person and over the phone
  • Register students for classes and workshops, and collect payments
  • Handle sales of memberships, merchandise and gift certificates
  • Troubleshoot teacher and student issues as they arise
  • Maintain timely and appropriate communication with students and teachers in regard to schedule changes, teacher cancellations, etc.
  • Set up instructor classrooms
  • Friendly and personable with students, staff and instructors
  • Shows up for shift on time and ready to work
  • The ability to maintain a flexible schedule
  • Opportunity to transition into a full-time Customer Service position as the need and experience arise
  • Other duties as assigned

Qualifications: Excellent customer service skills and telephone etiquette are required. Attention to detail is vital, as is the ability to juggle many simultaneous tasks. General competence with computers is necessary, although specific training will be provided for the software in use. A background in music is not a requirement though some musical knowledge is preferred. The right person for this job will have the ability to maintain a positive attitude and patience while dealing with a variety of customer inquiries and issues and will maintain good communication with fellow employees including the Customer Service Director and Front Office Manager.

How to apply: Please email cover letter and resume to ashley@swallowhillmusic.org and include “Customer Service Position” in the subject line. Please no phone calls.

Controller

Organization
Founded in 1979, Swallow Hill Music is a nonprofit community for musicians and music lovers who appreciate the ability of music to bring people together. As a home for individuals and families who want to learn about, listen to and perform music, Swallow Hill Music enhances Colorado’s cultural vitality and is a model for experiential music schools and performance spaces across the country. The organization serves more than 135,000 people annually through its on-site music school, K-12 outreach programming and concerts. Swallow Hill Music presents concerts at a wide range of venues across Denver, most notably at its own in-house performance spaces and at Denver Botanic Gardens for its esteemed summer concert series.

Annual Revenues
$5 Million

Position
The Controller will be a strategic thought-partner and will report to the CEO. The candidate will be a hands-on, participative manager, and will be integral to the following activities: finance and reporting, business planning, budgeting, human resources, and administration. This role plays a critical role in partnering with the leadership team in strategic decision making and operations as Swallow Hill Music continues to enhance its quality programming and build capacity. This is a full-time, salaried position.

Responsibilities

  • Finance, Planning, Accounting and Financial Reporting
    • Lead all finance activities of the organization to ensure financial accuracy and timely, high quality reporting. Duties include:
    • Preparing monthly financial statements according to GAAP.
    • Managing accounting staff to ensure the proper recording of day-to-day financial activity, including all AP and AR functions.
    • Managing and optimizing cash flow
    • Managing payroll and payroll processes
    • Managing sales tax for the city of Denver
    • Ensure timely reporting and compliance with Scientific and Cultural Facilities District (SCFD) requirements and accounting procedures with an eye for the changing environment
    • Presenting necessary information to the Board Finance Committee in a timely and accurate manner
    • Coordinating with management and staff to provide current financial information necessary for decision making
    • Leading internal team for annual audit process including acting as liaison between auditors and Board Finance Committee
  • Lead the annual budgeting process in conjunction with the CEO and leaders of Concert, Development, Marketing, and School departments. Duties include:
    • Building a budget that accurately reflects the plans of the organization for the year
      • This includes building programming budgets from the “ground up” by developing models and tools for the organization to use to accurately planning annual revenues and expenses
    • Acting as the voice for balancing financial risk

Human Resources and Administration

  • Assist in keeping employee manual current and useful
  • Assist in maintaining and monitoring employee benefits such as health insurance, vacation, sick time
  • Maintain individual employee files that include performance evaluations, benefits and terminations

Preferred Qualifications

  • Minimum of a B.A., ideally with an MBA/CPA or related degree
  • At least 7-10 years of overall professional experience, preferably with broad financial and operations management experience
  • Understand GAAP and have cost-based accounting knowledge
  • Experience with quality and content of all financial data, reporting and audit coordination for a $3 Million+ organization
  • Ability to translate financial concepts to – and effectively collaborate with – programmatic and fundraising colleagues who do not necessarily have finance backgrounds
  • Understanding of grants management
  • Technology savvy including knowledge and experience with Quickbooks
  • Ability to select and oversee other appropriate software installations and management
  • A successful track record in setting priorities; keen analytic, organization and problem solving skills which support and enable sound decision making
  • Excellent communication and relationship building skills with the ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
  • Experience managing accounting staff a plus
  • A multi-tasker with the ability to wear many hats in a fast-paced environment
  • Ability to attend a few key special events in accounting/event capacity

Desired personal attributes

  • Have a passion for music performance and education
  • Have the highest degree of integrity and credibility
  • Be a good communicator, both in writing and speaking
  • Have good interpersonal skills and a good sense of humor
  • Have an understanding of non-profit management
  • Value diversity of thought, backgrounds and perspectives
  • Resourcefulness and good judgment

Salary
Minimum of $50K depending on experience, in addition to full health insurance and bonus opportunities.

To Apply
Send a cover letter, resume and three professional references to jobs@swallowhillmusic.org with the subject line “Controller”. No calls please. Deadline Wednesday, October 15th.

Production and Promotion Intern

Description
Swallow Hill Music is looking for an enthusiastic, responsible, self-sufficient student to be our Promotion and Production Intern for January – May 2015. You will be involved in the planning, marketing, and execution of Swallow Hill Music events.

You will work under the direct supervision of the Associate Concert Director to learn the process of contracting, planning, marketing, and execution of concerts. You are expected to dedicate no less than 20 hours per week to this internship; you must be present in the office on Tuesday mornings and at concerts through the week.

Duties and responsibilities

  • Production of live events in a graduated weekly program
  • Tracking attendance to concerts
  • Planning and preparing materials for concert staff
  • Attending marketing and production meetings once a week
  • Aiding specifically in the promotion and production of events for the Café stage
  • Organizing completed concert files
  • Other duties as assigned

Preferred skills

  • Working towards a degree in music business or event planning-related field
  • Detail-oriented, able to multi-task and work with minimal supervision
  • Effective project management skills
  • Excellent oral and written communication and listening skills
  • Initiative, drive, common sense, and flexibility
  • Working knowledge of Microsoft Office Products, specifically Excel

Qualified candidates, please submit a resume and cover letter to:
Hanna Ackerman
hanna@swallowhillmusic.org
Associate Director of Concerts
Attn: Production and Promotion Internship
Please, no phone calls.

December 1st application deadline
We will review applications as submitted, and we will contact you if we are interested in meeting to discuss your qualifications further.

Compensation
Unpaid, tickets to all Swallow Hill Music concerts, letters of reference and recommendation upon successful completion of the internship

Bilingual (Spanish/English) Early Childhood Instructor: Group Classes, Private Lessons, and Workshops

Position: Bilingual (Spanish/English) Early Childhood: Group Classes, Private Lessons, and Workshops
Term: Part-time, 3-15 hours a week. Kids specific but also adults: Morning class availability as well as weekends.
Post Date: October 7th, 2014
Deadline: October 15th, 2014
Start Date: January 2015

Schedule: Schedule will be set upon hiring based on demand. Classes, private lessons, and workshops are offered at Swallow Hill Music 7-days a week.

Job Description
Swallow Hill Music is hiring an instructor to teach in Early Childhood classes in Spanish. Instructor will be teaching group classes and/or private lesson settings to mostly kids though may include teens and adults. Instructor will also have the opportunity to teach specialized classes/ workshops in a bilingual setting or simply in Spanish. There are additional opportunities to teach workshops and participate in Swallow Hill Music’s education outreach program. Swallow Hill Music is seeking a teacher who can keep a consistent year round schedule. Swallow Hill Music offers six, 8-week sessions a year of group classes and private lessons with scheduled time off at holidays and 3 multiple week breaks through-out the year. Guitar players preferred.

Responsibilities:
General Expectations

  • Provide well-rounded quality musical instruction to students by:
  • Encouraging creativity, consistency in attendance, practice, progress and performance.
  • Tailoring your teaching to the individual needs, abilities and goals of each student while teaching fundamental musical skills as outlined in the Swallow Hill Music Levels.
  • Inspiring your students through your passion, talents and love for teaching, which in turn will foster their musical and personal growth.
  • Engage yourself and your students with the Swallow Hill Music community and actively support its mission.
  • Maintain open and frequent communication with parents and students in order to support their educational progress, maintain enrollment and ensure each student has an exceptional experience at Swallow Hill Music.
  • Have knowledge Swallow Hill Music’s educational path and recommend programs that will stimulate and expand your student’s artistic education.

Responsibilities Regarding Administration, Registration, and Retention

  • Maintain a consistent schedule and commit to your group class and private lesson engagements.
  • Effectively manage your studio and schedule working closely with the registration staff and with adherence to Swallow Hill Music’s written policies.
  • Be actively involved in assisting the admissions and registration team in the retention and maintenance of your studio.
  • Accurately maintain student attendance records.
  • Respond to requests from the Department Chair or School administration in a timely manner.
  • Attend all paid school and department meetings as scheduled.

Qualifications:

  • Bachelors Degree in Music Performance, Music Education, Pedagogy, and/or related discipline.
  • 1+ years experience teaching music in a classroom setting.
  • Experience designing course curriculum and private lesson curriculum
  • Ability to transcribe music by ear.
  • Knowledge and use tablature and sheet music programs to provide materials for students.
  • Can teach by ear, using tablature and sheet music.
  • Excellent and consistent charting abilities.
  • Excellent Organizational skills
  • Professional and engaging interpersonal skills. Able to communicate and work well with many constituents: Parents, teachers, front office, and school admin staff.
  • Knowledge of how to play, teach, and write curriculum for violin and fiddle. Knowledge of additional instruments is a plus.

How to Apply
Send teaching-resume, 3 references with phone numbers, and a cover letter providing more in-depth information on your professional teach experience, ages you teach, musical styles, and at what level of proficiency by e-mail only to:
Andres Cladera: Director of Music School
Subject: Bilingual Instructor
E-mail: andres@swallowhillmusic.org

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