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Concert Director

Job Title: Concert Director Department: Concerts

Reports to: Chief Executive Officer Effective Date: 5 April 2021

Classification: Full-time Exempt Compensation: $80,000-$110,000 Annually, with Medical, Dental, Vacation and Sick Time Accrual

About Swallow Hill:

For more than 40 years, Swallow Hill has presented and promoted concerts, offered music lessons, and provided music education in under-resourced communities. Based in Denver, we offer a unique suite of services:

  • Live Performances: We produce live and live-streamed concerts, virtual open stage events and hootenannies. Musical genres produced on our stages include Americana and roots, as well as singer-songwriters, world music, family friendly, rock, bluegrass, classical, country, jazz, blues and spoken word.
  • Acoustic Music Lessons: We’re the country’s second largest acoustic music school, providing in-person and online private lessons and classes. Our 40 teachers, all professional musicians, teach in an experiential style and specialize in stringed instruments, percussion, piano and voice. We teach all age groups, and our students range from beginners to accomplished musicians who are honing their skills. The wide variety of genres we teach include: Americana and roots, as well as bluegrass, folk, world music, jazz, blues, rock, country and pop.
  • Community Outreach: Because we’re passionate about making music accessible, we offer music education and experiences in under-resourced communities. Our programming includes Little Swallows ECE music education for preschoolers, workshops and interactive performances in K-12 schools and music therapy for our aging population, veterans and people living with developmental or mental health challenges.

Job Summary:

The Concert Director, an executive leader, reports to the CEO and is responsible for all aspects of the Concert Department including creating, booking and executing a comprehensive concert program, strategic visioning and tactical execution in the achievement of programmatic and revenue goals and objectives, administration, staff management, budgeting and inter-departmental communication. A successful Director will collaborate across departments and develop and maintain partnerships to maximize programming opportunities.

Supervisory Responsibilities:

  • Recruits, interviews, hires, and trains new Concert staff.
  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

  • Develop and manage the Concert Department budget, meeting revenue and expense goals.
  • Develop, in collaboration with the CEO short- and long- term Concert Department goals andstrategies and recommendations for changes to, or the creation of, new concert programs and partnerships.
  • Ensure successful booking of talent (headliners and support acts) for all concerts, including but not limited to, weekly shows at our Flagship location on Yale Ave (Daniels Hall, Tuft Theater & The Quinlan Café), Denver Botanic Gardens Summer Concert Series, Shady Grove Concert Series at Four Mile Historic Park, Ukefest, and Off-Site Concerts;
  • Send and monitor offers; execute artist contracts; and ensure contractual timelines are adhered to (including artist fee deposits);
  • Collect and analyze data to evaluate concert value relative to organizational mission and profitability.
  • Ensure appropriate staffing, coach and provide professional development opportunities for staff ensuring effective coordination and execution of all activities and supporting a patron-centric culture.
  • Supervise Concert staff and other vendors as needed.
  • Work with Development, School and Community Outreach Departments to leverage connections with artists to create value add propositions for the organization as a whole.
  • Collaborate with the Marketing Department to maximize impact of materials and messaging
  • Provide reports to the Board of Directors regarding Concert Department strategies, tactics andthe achievement of goals;
  • Attend all outdoor shows and ensure talent settlement payments;
  • Other duties as assigned.

Required Skills/Abilities:

  • Values diversity and contributes to an inclusive working and learning environment.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Excellent analytical and problem-solving skills.
  • Excellent supervisory and leadership skills.
  • High level of leadership and fiscal management skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to navigate complex relationships, anticipating where challenges may arise and addressing them proactively
  • Proficient with booking tools such as Celebrity Access and Pollstar
  • Proficient with Microsoft Office Suite, Google Suite and/or related software.
  • Comfortable utilizing remote meeting & video conferencing technology such as Zoom.

Education and Experience:

  • Minimum of five years of experience as a talent buyer and/or concert director (2,300 seat venue capacity) and three years related senior management experience.
  • Successful track record in booking and executing concerts.

Physical Requirements:

  • This position requires walking, stooping, bending, reaching, and standing for long periods of time.
  • Must be able to lift and carry items weighing up to 50 pounds.
  • This position also requires hearing to accurately understand information at normal spoken word levels in a potentially loud environment and visual observation for reviewing, checking, preparing, and maintaining written and computer files.
  • Manual dexterity to operate standard office, data entry, and other related facility and production equipment is required.

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position, please submit a cover letter and resume to Paul Lhevine, CEO, at paul@swallowhillmusic.org by 7 May 2021.

Customer Service Associate (bilingual preferred)

Job Title: Customer Service Associate
Department: Administration
Reports to: Customer Service Manager
Classification: Part-time. 15-25 hours per week
Compensation: 13.40-15.56 Hourly


Swallow Hill Music is a nonprofit community for musicians and music lovers who appreciate the ability of music to bring people together. As a home for individuals and families who want to learn about, listen to and perform music, we invite everyone to connect and experience music in their own way. Swallow Hill Music hosts exceptional musical experiences throughout the community, focusing on the presentation of world-class artists who enrich the local arts scene and range from noteworthy local performers to up-and-coming and seasoned national and international acts. Our music school welcomes students into an inclusive community where they make social connections through music. With more than 165,000 musical connections made each year, Swallow Hill Music brings a new energy to the Denver metro area with programming that builds a community of music listeners and learners that are connecting to music in fresh and innovative ways. We are dedicated to bringing the joy of music to life every day.

The Swallow Hill Music Customer Service Associate plays an integral role in the success of Swallow Hill Music programs by representing Swallow Hill and providing a positive patron experience. Weekend daytime availability and weekday evening availability required. Currently, work is being done remotely. All materials for remote work will be provided.

Duties/Responsibilities:

  • A strong desire to gain knowledge about Swallow Hill Music’s mission and programming.
  • Concert ticket processing in-person and over the phone.
  • Registration for classes, workshops, and private lessons based on style preferences, experience and student and teacher availability.
  • Other sales processing tasks including memberships, merchandise, recording studio time, and gift certificates.
  • Works cross-functionally with other departments to achieve common goals.
  • Building preparation at the start of each day when working opening shift.
  • Performing closing duties and proper daily accounting when working closing shift.
  • Other administrative duties as assigned during slower business periods (especially during weeks 3-6 of each school session) including online private lesson requests, contacting students to inform them of class or lesson cancellations, mail delivery, development tasks, among other duties as needed.
  • Support students and teachers remotely for online classes, workshops, and lessons.
  • Participate in DEI work at Swallow Hill, serving on one of the subcommittees within the larger DEI group.

 Required Skills/Abilities:

  • Values diversity and contributes to an inclusive working and learning environment.
  • Excellent problem solving skills and capacity to troubleshoot issues as they arise.
  • Excellent interpersonal, sales and customer service skills
  • Exceptional attention to detail and organizational skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work well independently and in a team environment.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite, Google Suite and Point of Sale Systems.
  • Comfortable utilizing remote meeting & video conferencing technology such as Zoom.

Education and Experience:

  • One to two years related experience required.
  • Bilingual (Spanish) preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position, please send (email) a cover letter and resume to jobs@swallowhillmusic.org.

Applications are due by 18 April 2021.

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