• Jobs & Internships

Customer Service Associate

Application Deadline: Wed, April 24, 2019


The Swallow Hill Music Customer Service Associate plays an integral role in the success of Swallow Hill Music programs by representing Swallow Hill and providing a positive patron experience.


General Job Duties:

  • A strong desire to gain knowledge about Swallow Hill Music’s mission and programming
  • Concert ticket processing in-person and over the phone
  • Registration for classes, workshops, and private lessons based on style preferences, experience and student and teacher availability
  • Other sales processing tasks including memberships, merchandise, recording studio time, and gift certificates
  • Works cross-functionally with other departments to achieve common goals
  • Building preparation at the start of each day when working opening shift
  • Performing closing duties and proper daily accounting when working closing shift
  • Other administrative duties as assigned during slower business periods (especially during weeks 3-6 of each school session) including online private lesson requests, contacting students to inform them of class or lesson cancellations, mail delivery, development tasks, among other duties as needed


Ideal Skill Set and Qualifications:

  • Problem solving skills and capacity to troubleshoot issues as they arise
  • A high level of customer service aptitude including significant in-person and phone communication skills
  • Exceptionally detail oriented and organized
  • Ability to maintain a positive attitude
  • Desire to take initiative and find creative solutions
  • Technological aptitude – this role requires extensive use of database and software systems
  • Dependability through timeliness, productivity, attention to detail, ability to work without supervision, and a desire to learn
  • The ability to maintain a flexible schedule at all Swallow Hill Music locations including Yale, Lowry and Highlands campuses
  • Saturday and Sunday afternoon and weekday evening availability required


Expected number of hours: 18-24 per week


Interested candidates, please submit a resume and cover letter via email to:

Ashley Kidder


Customer Service & Facilities Director

Subject: Customer Service Associate Position

Please, no phone calls.

Quinlan Café Staff

Application Deadline: Friday, May 17th

Reports To: Retail Manager

Compensation: $15/hr

Schedule: Part time, 6 -15 hours per week.

  • Weekday schedule: 4:30pm – ~9:30pm.
  • Weekend schedule: 5:30pm – ~10:00pm – variable


Position Description:

Swallow Hill Music (SHM) is the second largest roots, acoustic, and folk music community in the United States and strives to provide an outstanding experience to both students and concertgoers. To that end, SHM opened the Quinlan Cafe in 2014 to provide a community space for students and members of the general public who travel to SHM to either attend a concert or support a family member. The CAFE, operating under an artist gallery license, serves beer, wine, and cocktails along with dry goods such as chips and candy, non-alcoholic beverages, and locally-sourced baked goods. The perfect applicant will be friendly, possess exemplary customer service skills, be reliable and dependable, and have flexible availability during the evening time on both weekdays and weekends. This position can vary depending on the season, ranging from 5-10 hours per week during the Summer months, to 10-15 hours during the Fall and Winter.



  • Set up CAFE space at SHM, 71 E Yale Ave, Denver, CO 80210. This includes arranging tables/chairs, setting wine and liquor display, setting food/coffee/tea displays, stocking beer and other beverages as needed, and misc. cleaning tasks
  • Stock all items to prepare for business
  • Provide a pleasant and genuine customer service experience to patrons and staff
  • Managing CAFE volunteers in a courteous and patient manner (event specific)
  • Serve beer, wine, and mixed cocktails
  • Maintain cleanliness in the CAFE, including wiping down surfaces and appliances
  • Using SHM point of sale system (POS) operated via iPad
  • Reconciling the drawer at the end of the night
  • Depositing End-of-day revenue with front desk staff
  • Putting away all cafe materials, cleaning, and turning off all lights upon exit
  • Working the occasional offsite bar shift


Interested candidates, please submit a resume and cover letter via email to:

James Cook


Retail Manager

Please, no phone calls.