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Development Director

Job Title: Development Director

Department: Administration

Reports to: CEO

Compensation: $90,000-$110,000 annually

Classification: Full-time with benefits, including accrued vacation, sick time, medical, dental and 401K

Organization:

Founded in 1979, Swallow Hill Music (SHM, Swallow Hill) is a Denver-based 501(c)(3) organization that strives to positively impact the quality of people’s lives through music. SHM operates a music school and three performance venues at its Broadway & Yale location, and produces outreach activities and community events throughout the Denver metro region as an SCFD-funded Tier II organization with a $6 Million annual budget (2019)

In addition to music therapy sessions, Swallow Hill’s flagship early education program “Little Swallows” is provided for students across the city. The organization is the producing partner for concerts at Denver Botanic Gardens, Four Mile Historic Park, the Butterfly Pavilion, the Clyfford Still Museum, and various music venues. Swallow Hill is a nationally-revered hub for concerts, classes, and community, and is a recipient of both the Mayor’s and the Governor’s Award for Excellence in the Arts, and an inductee of the Colorado Music Hall of Fame and Folk Alliance International’s Business Lifetime Achievement awards.

The work schedule for SHM is currently flexible with 3 days in office and option of 2 remote.

Position

Swallow Hill Music is seeking a development leader with a history of success creating and executing fund development efforts. This well-connected senior development professional will create Swallow Hill’s comprehensive fund development plan, oversee development staff and contractors, and work closely and collaboratively with the CEO, department leaders, and Board of Directors to increase overall revenue. As part of a $5 Million dollar budget, it is anticipated that the Development Director will generate a million dollars in restricted and operations revenue. 

Responsibilities

  • Develop, plan, and execute a comprehensive development program to achieve or surpass annual revenue goals for foundation, corporate, government and individual donors and members 
  • Lead campaigns, appeals, events, and corporate partnerships, and collaborate with the Capital Campaign Chair and consultant on their goal to raise millions in needed construction funds
  • Plan, coordinate and participate in all aspects of the fundraising cycle including identification, introduction, cultivation, invitation, appreciation, and stewardship of all donors in partnership with staff and board leadership
  • Create and manage annual development budgets, with corresponding goals and outcomes. 
  • Supervise a Membership & Individual Giving Manager, contract grant writer, capital campaign consultant, event coordinator, and other consultants and vendors as needed
  • Work with Swallow Hill’s marketing team to integrate development into all marketing efforts across the organization and maximize investments in materials and messaging
  • Serve as staff liaison to the Board Development Committee and:
    • Provide support, education and leadership to enhance the Board’s ability to identify and engage new funding prospects;
    • Provide reports to the Board regarding development strategies, tactics and the achievement of goals;
    • Work to elevate and expand Swallow Hill’s culture of philanthropy
  • Monitor expenditures of grant funds, in conjunction with the Finance and Outreach Departments, in order to prepare and submit financial reports for funders
  • Assess and update current systems, policies, and procedures for development efforts including:  cultivation, stewardship, gift/pledge processing, fund reporting, acknowledgments, and tracking
  • Collaborate with the Outreach Director to create reports for current and potential future funders

Qualifications

Qualified applicants must have a minimum of 5 years of experience in development including 3 years of senior management experience, a successful track record in fundraising with a high level of leadership and fiscal management skills.  

The successful candidate should have a passion and enthusiasm for Swallow Hill’s mission and strategic plan to elevate music education and performance in the community. 

The ideal candidate will have a knowledge of the philanthropic community of the Denver Metro area, will be able to leverage existing relationships, and excel in making connections.

To Apply

Send a cover letter and resume to jobs@swallowhillmusic.org. Include Development Director in the subject line. Only those candidates who are selected for interviews will be contacted.  

Equal Employment Opportunities Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Customer Service Associate

Job Title: Customer Service Associate

Department: Administration

Reports to: Customer Service Manager

Effective Date: 23 September 2022

Classification: Part-time, 15-25 hours per week

Compensation: $16.50 Hourly

Job Summary:
Swallow Hill Music is a nonprofit community for musicians and music lovers who appreciate the ability of music to bring people together. As a home for individuals and families who want to learn about, listen to and perform music, we invite everyone to connect and experience music in their own way. Swallow Hill Music hosts exceptional musical experiences throughout the community, focusing on the presentation of world-class artists who enrich the local arts scene and range from noteworthy local performers to up-and-coming and seasoned national and international acts. Our music school welcomes students into an inclusive community where they make social connections through music. We are dedicated to bringing the joy of music to life every day.

The Swallow Hill Music Customer Service Associate plays an integral role in the success of Swallow Hill Music programs by representing Swallow Hill and providing a positive patron experience.

Schedule:
The Customer Service Associates are the front line of Swallow Hill’s business and facility, and members of the team are present during all programming hours. A proposed schedule will be provided during the interview process. Evening and weekend availability is required.

Duties/Responsibilities:

  • A strong desire to gain knowledge about Swallow Hill Music’s mission and programming.
  • Concert ticket processing in-person and over the phone.
  • Registration for classes, workshops, and private lessons based on style preferences, experience and student and teacher availability.
  • Other sales processing tasks, including memberships, merchandise, recording studio time, and gift certificates.
  • Works cross-functionally with other departments to achieve common goals.
  • Building preparation at the start of each day when working the opening shift.
  • Performing closing duties and proper daily accounting when working closing shift.
  • Other administrative duties as assigned during slower business periods, including responding to online inquiries, contacting students to inform them of class or lesson cancellations, development tasks, among other duties as needed.
  • Support students and teachers remotely for online classes, workshops, and lessons.
  • Participate in DEI work at Swallow Hill, serving on one of the subcommittees within the larger DEI group.

Required Skills/Abilities:

  • Values diversity and contributes to an inclusive working and learning environment.
  • Excellent problem solving skills and capacity to troubleshoot issues as they arise.
  • Excellent interpersonal, sales and customer service skills.
  • Exceptional attention to detail and organizational skills.
  • Excellent time management skills with a proven ability to prioritize tasks and meet deadlines.
  • Ability to work well independently and in a team environment.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite, Google Suite and Point of Sale Systems.
  • Comfortable utilizing remote meeting & video conferencing technology such as Zoom.

Education and Experience:

  • One to two years related experience required.
  • Bilingual (Spanish) preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

EEO Statement
Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or programming.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position, please send a cover letter and resume to david@swallowhillmusic.org with “Customer Service Associate Application” in the subject line. Applications will be accepted until the position is filled.

Facilities Technician

Job Title: Facilities Technician

Department: Administration

Reports to: Facilities Manager

Classification: Full-time with benefits, including accrued vacation, sick time, medical, dental and 401K

Compensation: $20-$23 per hour

Work Schedule:  Tuesday through Saturday

About Swallow Hill

For more than 40 years, Swallow Hill has presented and promoted concerts, offered music lessons, and provided music education in under-resourced communities. Based in Denver, we offer a unique suite of services:

  • Live Performances: We produce live and live-streamed concerts, virtual open stage events and hootenannies. Musical genres produced on our stages include Americana and roots, as well as singer-songwriters, world music, family friendly, rock, bluegrass, classical, country, jazz, blues and spoken word.
  • Acoustic Music Lessons: We’re the country’s second largest acoustic music school, providing in-person and online private lessons and classes. Our 40 teachers, all professional musicians, teach in an experiential style and specialize in stringed instruments, percussion, piano and voice. We teach all age groups, and our students range from beginners to accomplished musicians who are honing their skills.  The wide variety of genres we teach include: Americana and roots, as well as bluegrass, folk, world music, jazz, blues, rock, country and pop.
  • Community Outreach: Because we’re passionate about making music accessible, we offer music education and experiences in under-resourced communities. Our programming includes Little Swallows ECE music education for preschoolers, workshops and interactive performances in K-12 schools and music therapy for our aging population, veterans and people living with developmental or mental health challenges.

Job Summary

The Maintenance Technician at Swallow Hill will be responsible for performing work that will directly improve the experience of patrons and staff, maintain a safe environment, and ensure the upkeep and longevity of the building. The Maintenance Technician reports directly to the Facilities Manager and will work in conjunction with them to assess the overall workload, determine scheduling, and obtain necessary materials needed to complete the work.  The position requires some flexibility in schedule to accommodate building needs as they arise.

Duties/Responsibilities:

  • Ensure a safe working environment for all Swallow Hill staff and volunteers
  • Daily walk-through and assessment of facility with a critical eye, identifying areas that need to be addressed
  • Share observations with Facilities Manager so they may be calendared and tracked appropriately
  • Notify Facilities Manager if items related to outside contractors (i.e. custodial) are not being taken care of appropriately
  • Complete grounds work, which includes trash collection, sweeping sidewalks, cutting grass and parking lot clean-up
  • Ongoing evaluation of tool, equipment and supply inventories, including restroom supplies
  • Perform emergency repairs, when applicable
  • Maintain positive working relationships with Swallow Hill staff, outside vendors and contractors, assessing work as it is being done and completed to ensure work is completed appropriately
  • Maintain a clean and orderly maintenance room with organized record-keeping of materials and tools
  • Participate in DEIA work at Swallow Hill, serving on one of the subcommittees within the larger DEIA group
  • Maintain compliance with all local, city, state and federal health and safety requirements
  • Manage maintenance needs of tenants in rental house, maintaining a good working relationship with tenants while doing so

Required Skills/Abilities:

  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Google Suite
  • Must have a valid driver’s license
  • Ability to able to work with limited or no supervision and complete tasks well and in a timely manner
  • Ability to be welcoming to building guests
  • Familiarization with workplace safety practices
  • Ability to keep a clean and organized work area
  • Ability to be accommodating to other employees in the building who are working in the same area

Education and Experience:

  • Minimum of  three years of maintenance experience, including an understanding of and skill in the following: drywall repair, HVAC maintenance, light electrical and plumbing, and general repair knowledge
  • Background in construction trades is preferred
  • Ability to safely utilize hand and power tools for repair and maintenance

Physical Requirements:

  • Must be able to perform physical activities, such as lifting up to 50 pounds, bending, standing, climbing and walking
  • Must be comfortable with heights up to 20’, utilizing ladders, and working on rooftops
  • Must be able to work on the ground and in tight spaces
  • Must be able to bend and lift
  • Must be able to do physical work for several hours
  • Occasionally required to work under inclement weather conditions

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position, please send a resume and cover letter to the Facilities Manager at jim@swallowhillmusic.org. No phone calls, please.