Department: Customer Service

Reports to: Customer Service Director

Effective Date: 01-January 2023

Classification: Part-time 15-25 hours per week

Compensation: $17.50 Hourly

Job Summary:

Swallow Hill Music is a nonprofit community for musicians and music lovers who appreciate the ability of music to bring people together. As a home for individuals and families who want to learn about, listen to and perform music, we invite everyone to connect and experience music in their own way. Swallow Hill Music hosts exceptional musical experiences throughout the community, focusing on the presentation of world-class artists who enrich the local arts scene and range from noteworthy local performers to up-and-coming and seasoned national and international acts. Our music school welcomes students into an inclusive community where they make social connections through music. We are dedicated to bringing the joy of music to life every day.

The Swallow Hill Music Customer Service Associate plays an integral role in the success of Swallow Hill Music programs by providing a positive patron experience. As the first person Swallow Hill patrons see when they walk in the door, the Customer Service Associate is a community and relationship builder representing Swallow Hill’s storied legacy. In this role you will build and refine strong interpersonal skills, gain an understanding of a high functioning non-profit through the lens of multiple departments, and be welcomed into a community rooted in creativity, belonging, and 44 years as a prominent Denver cultural institution.

Schedule:

The Customer Service Associates are the front line of Swallow Hill’s business and facility, and members of the team are present during all programming hours. A proposed schedule will be provided during the interview process. Evening and weekend availability is required.

Duties/Responsibilities:

• A strong desire to gain knowledge about Swallow Hill Music’s mission and programming.
• Interact with Swallow Hill Music patrons, instructors, volunteers, and staff by being present at the Front Desk, answering phone calls and responding to voicemails on the main phone number, responding to emails in the general email account, and meeting operational needs as requested.
• Process ticket purchases for onsite and offsite concerts, in person and over the phone.
• Advise new and existing students and process registrations for classes, workshops, and private lessons based on style preferences, experience, and student and teacher availability.
• Assist patrons with other purchases including memberships, merchandise, recording studio time, and gift certificates.
• Complete room and equipment setup for classes and concerts occurring during shifts or for the following day.
• Complete daily reporting and deliverables for school faculty for classes and lessons occurring the day following a closing shift.
• Assist House Manager and Concert Department with box office functions during onsite performance events.
• Interact with, supervise, and train volunteers working with the customer service team as requested.
• Perform closing duties and proper daily accounting when working closing shift.
• Complete other administrative duties as assigned, including but not limited to responding to online inquiries, contacting students to inform them of class or lesson cancellations, general building and room maintenance.

Required Skills/Abilities:

• Values diversity and contributes to an inclusive working and learning environment.
• Excellent problem solving skills and capacity to troubleshoot issues as they arise.
• Excellent interpersonal, sales and customer service skills.
• Exceptional attention to detail and organizational skills.
• Excellent time management skills with a proven ability to prioritize tasks and meet deadlines.
• Ability to work well independently and in a team environment.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Google Suite and Point of Sale Systems.
• Comfortable utilizing remote meeting & video conferencing technology such as Zoom and Google Meet.

Education and Experience:

• One to two years related experience required.
• Bilingual (Spanish) preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times while moving heavy music gear.

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or programming.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

How to Apply

To apply for this position, please send a cover letter, resume, and 3 references to david@swallowhillmusic.org with “Customer Service Associate Application” in the subject line. Applications will be accepted until the position is filled.

Job Title: Summer Camp Coordinator

Department: Music School

Reports to: School Director

Effective Date: 15-May thru Aug-15

Classification: Seasonal Part-time Employee

Compensation: $18-21 Hourly

Job Summary:

The Swallow Hill Music Summer Camp Coordinator plays an integral role in the success of Swallow Hill Music’s Summer offerings for young people, providing a positive patron experience for them and their families. As the point person for all camp participants and their parents, patrons will work with the Summer Camp Coordinator as soon as they walk in the door. The Summer Camp Coordinator will be a self-starter, highly detailed, and able to coordinate multiple moving parts.

Schedule:

The Summer Camp Coordinator is a seasonal position that starts mid-May 2023 and concludes mid-August 2023. 

Full-time 8:30-5:30pm M-F camp coverage during camp weeks throughout June, July and ending on August 11th.

On Fridays, camp coverage ends at 3:30pm (no after care, just clean up/wrap up).

There are no camps during the week of June 19-23, June 26-July 21, July 3-7, July 17-21.  

Duties/Responsibilities:

• Be the point person for camp teachers and parents during camp hours. 
• Responsible for camper check-in and check-out as well as after-camp care. 
• Participate in orientation, CPR First Aid training, and collecting registration paperwork including any relevant medical information. 
• Oversee camper check-in and instructor sign-in each morning of camp 
• Supervise students and volunteers during lunch-time and recess trips to the park.  
• Prepare materials for activities and provide backline as requested by teachers.
• Post-camp day cleanup in Cafe and classrooms. 
• Supervise guest performers and volunteers in coordination with the School Director and Volunteer Manager.  
• Coordinate and execute camp communication to parents.  
• Procure camp supplies and snacks including tee shirts.  
• Work with students and teachers during times of reasonable behavior concerns and involve School administration if needed. 
• Book building rooms for scheduling.  

The Summer Camp Coordinator will also be responsible for other camp-related duties, as assigned. 

Required Skills/Abilities:

• Values diversity and contributes to an inclusive working and learning environment.
• Excellent problem solving skills and capacity to troubleshoot issues as they arise.
• Excellent interpersonal, sales and customer service skills.
• Exceptional attention to detail and organizational skills.
• Excellent time management skills with a proven ability to prioritize tasks and meet deadlines.
• Ability to work well independently and in a team environment.
• Ability to function well in a high-paced and at times stressful environment.
• Familiarity with Google Suite and Point of Sale Systems.

Education and Experience:

• Two years related experience required working with and leading students aged 6-18.  
• Experience working with elementary aged students preferred 
• Experience coordinating volunteers, events, or programs preferred 
• Bilingual (Spanish) preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times while moving heavy music gear.  

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or programming.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

How to Apply

To apply for this position, please send a cover letter, resume, and 3 references to tyler@swallowhillmusic.org with “Summer Camps Coordinator” in the subject line. 

Applications will be accepted until the position is filled.