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Position: Chief Executive Officer

Reporting to: Board of Directors, Board Chair

Hours: Full time

Compensation: $170,000 – $190,000

Full Posting Here: Swallow Hill Music – Chief Executive Officer

Position Summary
The Chief Executive Officer (CEO) will lead all short- and long-term strategic planning to move the organization into the next stage of its exciting and bright future. Reporting to the Board Chair, the CEO will supervise and guide all aspects of Swallow Hill’s strategy, operations, programs, and performances and maintain excellent relationships with the board, donors, sponsors, audience, teachers, staff, partners, and other external stakeholders. As an innovative and transformational leader, the CEO will bring new ideas for growth in programming, partnerships, earned and contributed revenues, audience development, and digital platforms. As the primary spokesperson and external ambassador for the organization, the CEO will elevate new and underrepresented voices to better support and reflect the community that Swallow Hill serves. This individual will enhance and expand mutually beneficial relationships with organizations, foundations, corporations, patrons, and donors and extend Swallow Hill’s reach into diverse and underserved populations. The CEO will oversee Swallow Hill’s public visibility, branding, marketing, ticket sales, school registrations, fundraising, external and partner relations, and overall financial management.

 

Role and Responsibilities
Strategic Leadership and Innovation
▪ Guide the organization’s strategic direction and maintain financial accountability in partnership with the board, staff, teachers, and volunteers.
▪ Encourage and promote innovative programs that challenge the status quo and propel Swallow Hill to consider opportunities that may be outside its traditional comfort zone.
▪ Develop new and enhance current business model scenarios and strategic partnerships based on effective earned and contributed revenue forecasting models with recommendations that support decision making about Swallow Hill’s finances.
▪ Ensure that audiences, teachers, students, donors, and other community members have a first-class experience any time they interact with the organization.
▪ Commit to a culture of respecting different perspectives while nurturing an environment of equity, diversity, inclusion, and accessibility in every aspect of the organization.
▪ Transform existing systems, policies, and programs to best represent post-pandemic needs and community expectations.
▪ Engage, supervise, mentor, and evaluate staff while designing a structure that promotes their professional development and supports organizational values.
▪ Maintain an organization with the highest ethical standards and ensure Swallow Hill’s employer obligations, legally and ethically, are fully achieved.
▪ Embrace other strategic leadership and innovation roles and responsibilities, as needed.

 

Audience Development and Program Partnerships
▪ Build and deepen relationships with Swallow Hill partners to ensure continued vitality of partnership programming and community impact.
▪ Inspire brand building, marketing, and public relations programs that achieve earned income goals from ticket sales and school registrations while enhancing Swallow Hill’s visibility, reputation, and brand awareness.
▪ Develop appropriate strategic and program partnerships that deliver meaningful interactions with the diverse community that Swallow Hill serves.
▪ Increase collaborative efforts with other organizations to capitalize on production opportunities that also diversify and grow participation in Swallow Hill programs.
▪ Conceptualize and implement processes for reaching a broader audience through performances and educational programs.
▪ Ensure the highest levels of customer service, effective audience interaction, engaging student experiences, and equitable community outreach activities.
▪ Commit to a spirit of inclusion and accessibility for intergenerational students and audiences from all racial, ethnic, and socioeconomic backgrounds.
▪ Support ongoing relationships and manage contract negotiations with significant partners.
▪ Embrace other audience development and program partnership roles and responsibilities, as needed.

 

Donor Stewardship and Community Engagement
▪ Devise programs to increase contributed revenues in collaboration with the Director of Development and Community Engagement to maximize Swallow Hill’s annual fundraising efforts, endowment, capital, and planned giving opportunities.
▪ Assume an active role in donor identification, cultivation, and activation for new funding opportunities from individuals, corporations, foundations, and government agencies in consultation with the board and staff.
▪ Guide the board, staff, and volunteers in strategic development activities so that they can more effectively develop authentic relationships with individual major gift prospects.
▪ Increase revenue from individual and institutional donors to ensure that performances and classes are affordable and accessible.
▪ Embrace other donor stewardship and community engagement roles and responsibilities, as needed.

 

Board Collaboration and Financial Oversight
▪ Identify, recruit, and orient board members who represent expanded personal and professional perspectives.
▪ Envision programming with the staff that is planned timely, can be executed within the organization’s financial parameters, and serves as a beacon of inspiration.
▪ Create, monitor, and report on a budget that fulfills the organization’s vision and public mission.
▪ Provide support to best utilize the talents and resources of the board, including educating, engaging, and energizing board members in their role as fiduciaries, fundraisers, and policymakers.
▪ Monitor cash flow and present transparent financial reporting information for board review.
▪ Engage with legal counsel, as needed, in representing and negotiating contractual matters with partner organizations, agents, promoters, presenters, touring groups, ensembles, musicians, and other independent contractors.
▪ Oversee Swallow Hill’s real estate and facilities, including the maintenance, safety, and functionality of its primary facility and satellite location, as well as planning capitalization needs for future maintenance and utilization.
▪ Embrace other board collaboration and financial oversight roles and responsibilities, as needed.

 

Traits and Characteristics
The CEO will be a people-oriented and resourceful problem solver who is driven by new ideas and opportunities that yield measurable impacts and results. Motivated by a passion for Swallow Hill’s mission with a keen sense of humor, the CEO will communicate effectively in writing and easily engage with an array of teaching artists, business and community leaders, and managerial team members. The CEO will quickly adapt to various situations and be ready to navigate shifts in an ever-changing business, arts, and education landscape.

Intuitive and diplomatic by nature, the CEO will recognize, respect, and promote diversity in all forms and will balance internal priorities with external opportunities. The CEO will manage internal leadership and external representation while providing collaborative leadership and ensuring a safe, supportive, and inclusive culture for all.

 

Other key competencies include:
Leadership and Influence – The ability to inspire people with a compelling vision, mobilize resources, and create a sense of purpose and direction that has significant impacts.
Self-Starting, Creative, and Innovative – The acuity to envision and develop new approaches, programs, processes, technologies, and systems that achieve desired short- and long-term results.
Flexible Planning and Organizing – The dexterity to understand existing and evolving business models while responding to changing social and economic circumstances with specific and attainable plans.
Professional and Personal Accountability – The capacity to take responsibility for professional and personal actions, recognizing that mistakes create opportunities for learning and growth.

 

Qualifications
Qualified applicants should have a minimum of eight to 10 years of related senior management experience in the creative industries. A successful track record of best business practices in the nonprofit, corporate, arts education, or music presenting sectors with demonstrable leadership in generating earned revenues, donor stewardship, and fiscal management skills are needed. A deep commitment to diversity, equity, inclusion, accessibility, and community engagement is required. Proficiency in Microsoft Office programs, customer relationship management tools, and other operating systems is expected.

 

Compensation and Benefits
Swallow Hill provides a competitive and equitable compensation package with an estimated salary range between $170,000 and $190,000 in addition to discretionary bonus opportunities. Other benefits include paid vacation and
holidays; medical and dental insurances; and a voluntary 401(k) retirement plan. Reserved parking at Swallow Hill is also provided.

 

Applications and Inquiries
To submit a cover letter and resume with a summary of demonstrable accomplishments (electronic submissions preferred), please click here or visit artsconsulting.com/employment. For questions or general inquiries about this job opportunity, please contact:

Dr. Bruce D. Thibodeau, President
Ms. Kathleen Welling, Vice President
292 Newbury Street, Suite 315
Boston, MA 02115-2801
Tel (888) 234.4236 Ext. 201(Dr. Thibodeau) or Ext. 212 (Ms. Welling)
Email: SwallowHill@ArtsConsulting.com

 

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Position: Digital Marketing Manager

Department: Marketing

Reports to:  Marketing Director

Classification: Full time exempt

Compensation: $46,400-$62,000, with medical, dental, vacation, sick time and 401K

Job Summary:

The Digital Marketing Manager position will plan, manage and oversee all aspects of digital marketing to effectively promote Swallow Hill Music’s offerings and ways to engage with the organization.

This includes, but is not limited to. developing and managing digital campaigns, SEO and website optimization, social media management, content creation, and supporting other departments’ marketing and communication needs.

Duties/Responsibilities:

Social media management;

  • Create a social media strategy for each platform used by the organization that include paid and organic campaigns
  • Manages, executes and reports on social media campaigns and ensures program-specific ROI goals and acquisition targets are met
  • Coordinate, implement and update content calendar for social media and digital communications
  • Report weekly on social media statistics and insights
  • Plan and monitor the ongoing company presence online and on social media

Email Communications:

  • Build and send weekly email communications
  • Contact list management
  • Work with marketing team and cross functionally with departments to gather content for weekly eblast and targeted emails
  • Continuously optimize our email strategy and efforts
  • Conducts A/B testing to find the most effective ways to increase open and click through rates
  • Report weekly on email performance

Website:

  • Make updates to the website that improve navigation, brand clarity, and improve SEO, coordinates with developers on website features or issues.
  • Manage our content-based search optimization efforts (SEO) and partner with agency
  • Build and design landing pages for campaigns as needed
  • Report weekly on website performance using Google Analytics

Additional Duties/Functions:

  • Able to make informed decisions related to data from online reporting tools, strategy creation, acting to better business, and identify opportunities
  • Compile monthly reports to review qualitative and quantitative performance of campaigns, website traffic, email performance, and other digital campaigns
  • Develop analytics-based marketing metrics that help inform and/or refine strategies for specific communications vehicles (social, email, etc.)
  • Responsible for creating a measurable impact and must have the knowledge and expertise to ensure proper digital campaign setups and tagging as necessary.

Required Skills/Abilities:

  • Strong knowledge of best practices for email marketing, rules, strategies
  • Strong understanding of social media platforms; Twitter, Instagram, and Facebook
  • Knowledge of paid versus organic social media
  • Strong knowledge of Google Analytics and reporting tools
  • Search Engine Optimization management
  • WordPress experience
  • Proficient with Microsoft Office Suite, Google Suite and/or related software.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Excellent analytical and problem-solving skills.
  • Values diversity and contributes to an inclusive working and learning environment.

Education and Training:

  • At least three years of experience in a marketing and digital communications role (may include website and social media management, email communications, manager, marketing/communications strategy)
  • Certifications with Google Analytics, SEO, Google Ads, a plus
  • Bachelor’s degree in Marketing, Communications, or closely related subject is a plus

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position, please submit a cover letter and resume to heather@swallowhillmusic.org.  No phone calls, please.

 

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Position: Venue & Production Manager

Department: Concerts

Reports to:   Associate Concert Director

Effective Date:

Classification:  Part-time Hourly, with accrued sick time

Compensation: $21-$26 per hour

About Swallow Hill:
For more than 40 years, Swallow Hill has presented and promoted concerts, offered music lessons, and provided music education in under-resourced communities. Based in Denver, we offer a unique suite of services: 

  • Live Performances: We produce live and live-streamed concerts, virtual open stage events and hootenannies. Musical genres produced on our stages include Americana and roots, as well
    as singer-songwriters, world music, family friendly, rock, bluegrass, classical, country, jazz, blues and spoken word. 
  • Acoustic Music Lessons: We’re the country’s second largest acoustic music school, providing in- person and online private lessons and classes. Our 40 teachers, all professional musicians, teach in an experiential style and specialize in stringed instruments, percussion, piano and voice. 

We teach all age groups, and our students range from beginners to accomplished musicians who are honing their skills. The wide variety of genres we teach include: Americana and roots, as well as bluegrass, folk, world music, jazz, blues, rock, country and pop. 

  • Community Outreach: Because we’re passionate about making music accessible, we offer music education and experiences in under-resourced communities. Our programming includes Little Swallows ECE music education for preschoolers, workshops and interactive performances in K- 12 schools and music therapy for our aging population, veterans and people living with developmental or mental health challenges. 

Job Summary:

The Venue and Production Manager is responsible for managing venue operations and supporting a variety of events and concerts. This person is also responsible for communicating and coordinating with performers before and after shows, and may work closely with the performer’s agent, tour manager, sound engineer, lighting crew chief, and other touring team members, as well as arranging hospitality for artists, when appropriate. This individual will be one of the primary day-of-show contacts and managers of respective concerts and events. Roles and responsibilities are subject to change and re-evaluation. 

Supervisory Responsibilities:

  • Oversee the day-of and night-of show workflow of the concerts throughout the year.
  • Oversee staff, interns, and volunteers on day-of the show. 

Duties/Responsibilities:

  • Supervise the day-to-day operations of in-person and streaming shows at the Yale Avenue location and other venues throughout the Denver community.
  • Manage pre-show setup and post-show clean up
  • Serve as MC for concert halls as needed
    • Coordinate with School, Marketing, and Development Departments to ensure the effectiveness and accuracy of on-stage announcements
  • Ensure, in conjunction with the Maintenance Technician, the safety and cleanliness of the venue.
  • Maintain in-house gear and equipment, including backline, POS iPads, and iPod scanners.
  • Coordinate hospitality needs for SH events, including fulfillment, staffing and on-site liaison.
  • Maintain and populate concert ticketing websites. In conjunction with the Marketing Department, coordinate on-sale, announce, and promotional plans. Provide additional concert patron support, as needed.

Education and Experience: 

  • 3-5 years of experience in large-scale event planning and production management.
  • Knowledge of venue/facility systems and usage as well as best practices for front of house services. 
  • Working knowledge of industry standard technical production practices and equipment usage: including lighting, audio, video, and staging systems. 
  • Ability to work under pressure on concurrent projects with competing timelines. 
  • Strong self‐initiative, problem solving skills, time management, and attention to detail
  • Proficiency with industry standard software for document creation, spreadsheets, and team communication. 
  • Excellent customer service skills and leadership. 
  • The candidate will be required to use their personal vehicle on occasion, requiring a reliable vehicle, clean driving record and valid driver’s license. 

Physical Requirements:

  • This position requires walking, stooping, bending, reaching, and standing for long periods of time. 
  • Must be able to lift and carry items weighing up to 50 pounds. 
  • This position also requires hearing to accurately understand information at normal spoken word levels in a potentially loud environment and visual observation for reviewing, checking, preparing, and maintaining written and computer files. 
  • Manual dexterity to operate standard office, data entry, and other related facility and production equipment is required. 

EEO Statement

Swallow Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Swallow Hill complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position, please send a cover letter and resume to Amy Howard at howard@swallowhillmusic.org.  No phone calls please.